Support
We’re here 24/7.
Real people at dispatch, day and night.
info@laxblackrides.com
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Common questions
Email info@laxblackrides.com for receipts and anything else.
Is my price all-in?+
Yes. You see one all-in price for your trip before paying, including usual tolls.
Read more →Do prices go up at night, on weekends or holidays?+
Never. No surge pricing, no night fees, no holiday fees and no extra charge for booking in advance.
How does airport pickup work?+
Collect your bags, then text your driver your terminal, level and door. Your driver comes from the waiting area to you.
Read more →How long will my driver wait?+
Airport pickups: 30 min free, then $1/min. Other pickups: 15 min free, then $1/min.
Read more →What does it cost to cancel?+
24 hours or more before pickup: 0% · 12 to 24 hours before pickup: 25% · 4 to 12 hours before pickup: 50% · Less than 4 hours before pickup: 75% · No-show (after pickup time): 100%
Read more →Can I change my booking?+
Yes, online until 3 hours before the original pickup time. After that, contact us and we’ll do our best.
Read more →How do round trips work?+
Book both directions together and you get 20% off the return trip.
Does the number of passengers or bags change the price?+
No. Just choose a vehicle with enough room for your group and luggage.
Where does my tip go?+
100% of tips go to your driver. You can tip when booking and again after your ride.